![]() "Now that hybrid, on-site or remote teams are likely here to stay, we'll continue to work to achieve our vision, and empower every professional to have richer conversations. We also witnessed an increasing demand for visibility and data about teams and performances." said Olivier Pailhes, co-founder and CEO of Aircall. "Since the beginning of Aircall, we've helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. Aircall will also enhance infrastructure capacities by providing additional points of presence to support local usage, while continuing to deliver additional capacity at scale, and provide a global standard of high quality for voice. Improve technology with new AI capabilities, additional productivity features for call centers: transcription & speech analytics for greater depth of productivity features for sales and support.Partner with major telecommunications companies to bring its technology to every professional around the world, by leveraging local networks expertise.Aircall plans to recruit more customer-facing teams to come closer to the customer needs, and to form strong partnerships, including with channels and resellers. ![]()
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